@Article{IJMHP.2018.010803,
AUTHOR = {Na Zhang, Jingjing Li, Xing Bu, Zhenxing Gong, Gilal Faheem Gul},
TITLE = {Bridging the Gap between Ethical Climate and Nurses’ Service Behaviors: the Critical Role of Professional Well-Being},
JOURNAL = {International Journal of Mental Health Promotion},
VOLUME = {20},
YEAR = {2018},
NUMBER = {3},
PAGES = {99--110},
URL = {http://www.techscience.com/IJMHP/v20n3/38509},
ISSN = {2049-8543},
ABSTRACT = {Although the importance of nurses’ service behaviors has been 
increasingly emphasized, few studies accounted for how organizational or 
individual antecedents affect nurses’ psychological processes to implement 
service behaviors. Additionally, they mainly focused on the one side of roleprescribed service behavior and ignored the effect on extra-role service behavior. 
This study seeks to explore the relationship between ethical climate and nurses’ 
service behaviors from a comparative view, of the role-prescribed and extra-role 
service behavior and examine the mediating effect of nurses’ professional wellbeing (as characterized by positive attitudes toward work, specifically harmonious 
work passion and obsessive work passion). Survey data from 378 nurses in China 
indicate that nurses’ harmonious work passion mediated the effects of ethical 
climate on both their role-prescribed and extra-role service behavior; however, 
obsessive work passion only mediated the effect of ethical climate on roleprescribed service behavior. Managerial implications and future research 
directions are discussed in this study.},
DOI = {10.32604/IJMHP.2018.010803}
}