@Article{IJMHP.2020.011128,
AUTHOR = {Xiubin Lin, Joshua Swift, Yin Cheng, Qin An, Hong Liang, Yangsheng Wang, Xiaoming 
Jia},
TITLE = {The Psychological Hotline Services Quality Survey during the Pandemic of  COVID-19 in Mainland China},
JOURNAL = {International Journal of Mental Health Promotion},
VOLUME = {22},
YEAR = {2020},
NUMBER = {3},
PAGES = {109--113},
URL = {http://www.techscience.com/IJMHP/v22n3/39827},
ISSN = {2049-8543},
ABSTRACT = {The outbreak of the COVID-19 pandemic has provoked a significant 
amount of panic due to dramatic changes in daily routines for residents all over 
China. In response, more than 600 psychological hotlines have been built or
modified and have supplied mental health services for the public. Regarding the 
service quality of the hotlines, a survey has been conducted to investigate the 
running of hotline services during the COVID-19 pandemic. The results reveal 
that the more successful hotlines all had better trained hotline counselors, and in 
the meanwhile, the key features of providing supervision arrangements and 
training resources. Moreover, the referral list should be adjusted according to the 
accessibility of the recourses during the pandemic.},
DOI = {10.32604/IJMHP.2020.011128}
}