@Article{IJMHP.2020.011120,
AUTHOR = {Xiaoming Jia, Linyu You, Qin An},
TITLE = {Specifics and Operational Procedures of the Psychological Assistance Hotline  during the COVID-19 Pandemic in China},
JOURNAL = {International Journal of Mental Health Promotion},
VOLUME = {22},
YEAR = {2020},
NUMBER = {3},
PAGES = {115--121},
URL = {http://www.techscience.com/IJMHP/v22n3/39828},
ISSN = {2049-8543},
ABSTRACT = {Psychological hotlines became the most convenient and feasible way 
to provide psychological intervention for the needy after the outbreak of COVID-
19. Hotlines assisting in defeating the coronavirus functioned quite differently 
from general psychological hotlines and face-to-face counseling. This article 
discusses the specificity of hotlines of this kind, including appropriate 
operational procedures that include the overall assessment and the empathetic 
understanding of the clients, a quick focus on goals, and real-world oriented 
assistance. Major administrative and ethical concerns are also addressed.},
DOI = {10.32604/IJMHP.2020.011120}
}