TY - EJOU AU - Adu-Manu, Kofi Sarpong AU - Ahiable, Richard Kwasi AU - Appati, Justice Kwame AU - Mensah, Ebenezer Essel TI - Phishing Attacks in Social Engineering: A Review T2 - Journal of Cyber Security PY - 2022 VL - 4 IS - 4 SN - 2579-0064 AB - Organisations closed their offices and began working from home online to prevent the spread of the COVID-19 virus. This shift in work culture coincided with increased online use during the same period. As a result, the rate of cybercrime has skyrocketed. This study examines the approaches, techniques, and countermeasures of Social Engineering and phishing in this context. The study discusses recent trends in the existing approaches for identifying phishing assaults. We explore social engineering attacks, categorise them into types, and offer both technical and social solutions for countering phishing attacks which makes this paper different from similar works that mainly focused on the types of attacks. We also show essential human characteristics that make users vulnerable to phishing attacks, their mitigating strategies, challenges, and future directions. KW - Social engineering; cybersecurity; cyber attack; cyber fraud; phishing DO - 10.32604/jcs.2023.041095