TY  - EJOU
AU  - Bhatti, Muhammad Shahid 
AU  - Azhar, Saman 
AU  - Sohail, Abid 
AU  - Hijji, Mohammad 
AU  - Ayemen, Hamna 
AU  - Ramzan, Areesha 

TI  - Multilingual Sentiment Mining System to Prognosticate Governance
T2  - Computers, Materials \& Continua

PY  - 2022
VL  - 71
IS  - 1
SN  - 1546-2226

AB  - In the age of the internet, social media are connecting us all at the tip of our fingers. People are linkedthrough different social media. The social network, Twitter, allows people to tweet their thoughts on any particular event or a specific political body which provides us with a diverse range of political insights. This paper serves the purpose of text processing of a multilingual dataset including Urdu, English, and Roman Urdu. Explore machine learning solutions for sentiment analysis and train models, collect the data on government from Twitter, apply sentiment analysis, and provide a python library that classifies text sentiment. Training data contained tweets in three languages: English: 200k, Urdu: 200k and Roman Urdu: 11k. Five different classification models are applied to determine sentiments, and eventually, the use of ensemble technique to move forward with the acquired results is explored. The Logistic Regression model performed best with an accuracy of 75%, followed by the Linear Support Vector classifier and Stochastic Gradient Descent model, both having 74% accuracy. Lastly, Multinomial Naïve Bayes and Complement Naïve Bayes models both achieved 73% accuracy.
KW  - Multilingual NLP; artificial intelligence; government; sentiment analysis; NLP; NLTK; ensemble technique; multilingual; twitter; data science

DO  - 10.32604/cmc.2022.021384