@Article{2018.100000002,
AUTHOR = {Farrukh Saleem, Naomie Salim, Abdulrahman H. Altalhi, Abdullah AL‐Malaise AL‐Ghamdi, Zahid Ullah, Noor ul Qayyum},
TITLE = {Developing a Holistic Model for Assessing the ICT Impact on  Organizations: A Managerial Perspective},
JOURNAL = {Intelligent Automation \& Soft Computing},
VOLUME = {25},
YEAR = {2019},
NUMBER = {2},
PAGES = {259--277},
URL = {http://www.techscience.com/iasc/v25n2/39650},
ISSN = {2326-005X},
ABSTRACT = {Organizations are currently more dependent on Information and Communication 
Technology (ICT) resources. The main purpose of this research is to help the 
organization in order to maintain the quality of their ICT project based on 
evaluation criteria presented in this research. This paper followed several steps 
to support the methodology section. Firstly, an experimental investigation 
conducted to explore the values assessment criterion, an organization may 
realize from ICT project such as information systems, enterprise systems and IT 
infrastructure. Secondly, the investigation is further based on empirical data 
collected and analyzed from the respondents of six case studies using 
questionnaire based on the findings of literature review. Finally this paper 
propose the development of a holistic model for assessing business values of 
ICT from the managerial point of view based on measured factors. The study 
has contributed in this field practically and theoretically, as the literature has not 
shown a holistic approach of used eight distinct dimensions for assessing ICT 
impact over business values. It has combined the previous researches in a 
manner to extend the dimensions of measuring ICT business values. The model 
has shown its significance for managers and ICT decision makers to align 
between business strategies and ICT strategies. The findings suggest that ICT 
positively support business processes and several other business values 
dimensions. The proposed holistic model and identified factors can be useful for 
managers to measure the impact of emerging ICT on business and 
organizational values.},
DOI = {10.31209/2018.100000002}
}