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ARTICLE

SERVQUAL Model Based Evaluation Analysis of Railway Passenger Transport Service Quality in China

Huiwei Niu1, Jiao Yao1,*, Jing Zhao2, Jin Wang3,4

Business School, University of Shanghai for Science and Technology, Shanghai, 200093, China.
Department of Transport & Planning, Delft University of Technology, Delft, 2628CN, Netherlands.
School of Computer and Communication Engineering, Changsha University of Science and Technology, Changsha, 410114, China.
School of Information Science and Engineering, Fujian University of Technology, Fuzhou, 350118, China.

*Corresponding Author: Jiao Yao. Email: email.

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