@Article{jpa.2025.065791,
AUTHOR = {Mariette Coetzee, Linda Naidoo},
TITLE = {Testing the internal factor reliability of an Organisational Citizenship Behaviour (OCB) measure for a South African higher education setting},
JOURNAL = {Journal of Psychology in Africa},
VOLUME = {35},
YEAR = {2025},
NUMBER = {5},
PAGES = {627--634},
URL = {http://www.techscience.com/jpa/v35n5/64097},
ISSN = {1815-5626},
ABSTRACT = {This study developed and tested the internal reliability of a 27-item Organisational Citizenship Behaviour (OCB) scale for higher education institutions. Participants were a probability sample of 452 (N = 452) university staff of a South African open-distance higher education institution (academics 46%, administrative staff 33%, professional and managerial staff 21%). The participants completed the <i>Organisational Citizenship Behaviour</i> questionnaire. Exploratory factor analysis identified a four-construct measurement model for organisational citizenship behaviour: altruism, civic virtue, sportsmanship, and sense of duty and consideration. The sense of duty and consideration is the only factor not previously identified as a factor of OCB. The results indicated that the <i>Organisational Citizenship Behaviour</i> questionnaire scores are reliable for measuring citizenship among higher education institution staff. The study findings add to the existing knowledge of organisational citizenship behaviour within the open-distance higher education environment.},
DOI = {10.32604/jpa.2025.065791}
}