Najm Alotaibi¹, Badriyya B. Al-onazi², Mohamed K. Nour³, Abdullah Mohamed⁴, Abdelwahed Motwakel^5,*, Gouse Pasha Mohammed⁵, Ishfaq Yaseen⁵, Mohammed Rizwanullah⁵

Intelligent Automation & Soft Computing, Vol.36, No.3, pp. 3121-3137, 2023, DOI:10.32604/iasc.2023.033915

Abstract Opinion Mining (OM) studies in Arabic are limited though it is one of the most extensively-spoken languages worldwide. Though the interest in OM studies in the Arabic language is growing among researchers, it needs a vast number of investigations due to the unique morphological principles of the language. Arabic OM studies experience multiple challenges owing to the poor existence of language sources and Arabic-specific linguistic features. The comparative OM studies in the English language are wide and novel. But, comparative OM studies in the Arabic language are yet to be established and are still in a nascent stage. The unique… More >

Ayodeji O. J Ibitoye^1,*, Olufade F. W Onifade²

Journal on Big Data, Vol.4, No.2, pp. 87-95, 2022, DOI:10.32604/jbd.2022.024533

Abstract Community based churn prediction, or the assignment of recognising the influence of a customer’s community in churn prediction has become an important concern for firms in many different industries. While churn prediction until recent times have focused only on transactional dataset (targeted approach), the untargeted approach through product advisement, digital marketing and expressions in customer’s opinion on the social media like Twitter, have not been fully harnessed. Although this data source has become an important influencing factor with lasting impact on churn management. Since Social Network Analysis (SNA) has become a blended approach for churn prediction and management in modern… More >

Saud S. Alotaibi¹, Eatedal Alabdulkreem², Sami Althahabi³, Manar Ahmed Hamza^4,*, Mohammed Rizwanullah⁴, Abu Sarwar Zamani⁴, Abdelwahed Motwakel⁴, Radwa Marzouk⁵

Computer Systems Science and Engineering, Vol.45, No.1, pp. 737-751, 2023, DOI:10.32604/csse.2023.030170

Abstract Sentiment analysis or opinion mining (OM) concepts become familiar due to advances in networking technologies and social media. Recently, massive amount of text has been generated over Internet daily which makes the pattern recognition and decision making process difficult. Since OM find useful in business sectors to improve the quality of the product as well as services, machine learning (ML) and deep learning (DL) models can be considered into account. Besides, the hyperparameters involved in the DL models necessitate proper adjustment process to boost the classification process. Therefore, in this paper, a new Artificial Fish Swarm Optimization with Bidirectional Long… More >

Mubashar Hussain¹, Toqir A. Rana^2,3, Aksam Iftikhar⁴, M. Usman Ashraf^5,*, Muhammad Waseem Iqbal⁶, Ahmed Alshaflut⁷, Abdullah Alourani⁸

CMC-Computers, Materials & Continua, Vol.73, No.3, pp. 4641-4656, 2022, DOI:10.32604/cmc.2022.024759

Abstract In the field of sentiment analysis, extracting aspects or opinion targets from user reviews about a product is a key task. Extracting the polarity of an opinion is much more useful if we also know the targeted Aspect or Feature. Rule based approaches, like dependency-based rules, are quite popular and effective for this purpose. However, they are heavily dependent on the authenticity of the employed parts-of-speech (POS) tagger and dependency parser. Another popular rule based approach is to use sequential rules, wherein the rules formulated by learning from the user’s behavior. However, in general, the sequential rule-based approaches have poor… More >

Sami Ullah¹, Muhammad Ramzan Talib^1,*, Toqir A. Rana^2,3, Muhammad Kashif Hanif¹, Muhammad Awais⁴

CMC-Computers, Materials & Continua, Vol.72, No.2, pp. 2323-2339, 2022, DOI:10.32604/cmc.2022.025543

Abstract In the current era of the internet, people use online media for conversation, discussion, chatting, and other similar purposes. Analysis of such material where more than one person is involved has a spate challenge as compared to other text analysis tasks. There are several approaches to identify users’ emotions from the conversational text for the English language, however regional or low resource languages have been neglected. The Urdu language is one of them and despite being used by millions of users across the globe, with the best of our knowledge there exists no work on dialogue analysis in the Urdu… More >

Surbhi Bhatia^*, Mohammed AlOjail

Computer Systems Science and Engineering, Vol.42, No.2, pp. 779-794, 2022, DOI:10.32604/csse.2022.022579

Abstract Opinion summarization recapitulates the opinions about a common topic automatically. The primary motive of summarization is to preserve the properties of the text and is shortened in a way with no loss in the semantics of the text. The need of automatic summarization efficiently resulted in increased interest among communities of Natural Language Processing and Text Mining. This paper emphasis on building an extractive summarization system combining the features of principal component analysis for dimensionality reduction and bidirectional Recurrent Neural Networks and Long Short-Term Memory (RNN-LSTM) deep learning model for short and exact synopsis using seq2seq model. It presents a… More >

Ala’ A. Eshmawi¹, Hesham Alhumyani², Sayed Abdel Khalek³, Rashid A. Saeed², Mahmoud Ragab⁴, Romany F. Mansour^5,*

CMC-Computers, Materials & Continua, Vol.71, No.2, pp. 2543-2557, 2022, DOI:10.32604/cmc.2022.021833

Abstract Sentiment analysis or Opinion Mining (OM) has gained significant interest among research communities and entrepreneurs in the recent years. Likewise, Machine Learning (ML) approaches is one of the interesting research domains that are highly helpful and are increasingly applied in several business domains. In this background, the current research paper focuses on the design of automated opinion mining model using Deer Hunting Optimization Algorithm (DHOA) with Fuzzy Neural Network (FNN) abbreviated as DHOA-FNN model. The proposed DHOA-FNN technique involves four different stages namely, preprocessing, feature extraction, classification, and parameter tuning. In addition to the above, the proposed DHOA-FNN model has… More >

Alaa A. El-Demerdash, Sherif E. Hussein, John FW Zaki^*

CMC-Computers, Materials & Continua, Vol.71, No.1, pp. 941-959, 2022, DOI:10.32604/cmc.2022.021839

Abstract Sentiment analysis attracts the attention of Egyptian Decision-makers in the education sector. It offers a viable method to assess education quality services based on the students’ feedback as well as that provides an understanding of their needs. As machine learning techniques offer automated strategies to process big data derived from social media and other digital channels, this research uses a dataset for tweets' sentiments to assess a few machine learning techniques. After dataset preprocessing to remove symbols, necessary stemming and lemmatization is performed for features extraction. This is followed by several machine learning techniques and a proposed Long Short-Term Memory… More >

Nurul Husna Mahadzir¹, Mohd Faizal Omar², Mohd Nasrun Mohd Nawi^3,*, Anas A. Salameh⁴, Kasmaruddin Che Hussin⁵, Abid Sohail⁶

CMC-Computers, Materials & Continua, Vol.71, No.1, pp. 1789-1805, 2022, DOI:10.32604/cmc.2022.021131

Abstract Currently, the sentiment analysis research in the Malaysian context lacks in terms of the availability of the sentiment lexicon. Thus, this issue is addressed in this paper in order to enhance the accuracy of sentiment analysis. In this study, a new lexicon for sentiment analysis is constructed. A detailed review of existing approaches has been conducted, and a new bilingual sentiment lexicon known as MELex (Malay-English Lexicon) has been generated. Constructing MELex involves three activities: seed words selection, polarity assignment, and synonym expansions. Our approach differs from previous works in that MELex can analyze text for the two most widely… More >

Diaa Salam Abd Elminaam^1,2,*, Nabil Neggaz³, Ibrahim Abdulatief Ahmed^4,5, Ahmed El Sawy Abouelyazed⁴

CMC-Computers, Materials & Continua, Vol.69, No.3, pp. 4129-4149, 2021, DOI:10.32604/cmc.2021.019047

Abstract At present, the immense development of social networks allows generating a significant amount of textual data, which has facilitated researchers to explore the field of opinion mining. In addition, the processing of textual opinions based on the term frequency-inverse document frequency method gives rise to a dimensionality problem. This study aims to detect the nature of opinions in the Arabic language employing a swarm intelligence (SI)-based algorithm, Harris hawks algorithm, to select the most relevant terms. The experimental study has been tested on two datasets: Arabic Jordanian General Tweets and Opinion Corpus for Arabic. In terms of accuracy and number… More >