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Enhancement of E-commerce Service by Designing Last Mile Delivery Platform

Ali Alkhalifah*, Fadwa Alorini, Reef Alturki

Department of Information Technology, College of Computer, Qassim University, Buraydah, 52211, Saudi Arabia

* Corresponding Author: Ali Alkhalifah. Email: email

Computer Systems Science and Engineering 2022, 42(1), 49-67.


The revolution of technology and the rapid evolution of the digital world had a significant effect on the development and expansion of e-commerce. Last mile delivery, for which different app-based delivery services have recently emerged, is a new area of research that is not thoroughly addressed. Delivery service is one of the supporting platforms of e-commerce. One of the delivery issues is that many customers experience difficulties in communicating and coordinating with the logistics companies responsible for the delivery service. This challenge is emphasized in this study which introduces a new system to facilitate communication and coordination between customers and logistics companies by using one identity and one interface. This paper is a programming-based study, as the proposed system evaluates a website to serve logistics companies as well as designs an application (app) to serve the customers of logistics companies. Swift, a powerful open-source and object-oriented programming language, and the mark-up language (HTML) were used to build the last mile delivery system. In addition, Firebase, a cloud-hosted real-time database built on Google infrastructure, were used to develop the system. By increasing the level of customer satisfaction and reducing delivery failure rates, this system will eventually increase the prosperity of e-commerce.


Cite This Article

APA Style
Alkhalifah, A., Alorini, F., Alturki, R. (2022). Enhancement of e-commerce service by designing last mile delivery platform. Computer Systems Science and Engineering, 42(1), 49-67.
Vancouver Style
Alkhalifah A, Alorini F, Alturki R. Enhancement of e-commerce service by designing last mile delivery platform. Comput Syst Sci Eng. 2022;42(1):49-67
IEEE Style
A. Alkhalifah, F. Alorini, and R. Alturki "Enhancement of E-commerce Service by Designing Last Mile Delivery Platform," Comput. Syst. Sci. Eng., vol. 42, no. 1, pp. 49-67. 2022.

cc This work is licensed under a Creative Commons Attribution 4.0 International License , which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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