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Effective Customer Review Analysis Using Combined Capsule Networks with Matrix Factorization Filtering

K. Selvasheela1,*, A. M. Abirami2, Abdul Khader Askarunisa3

1 Department of Computer Science and Engineering, Sree Sakthi Engineering College,Coimbatore, Tamilnadu, 641104, India
2 Department of Information Technology, Thiagarajar College of Engineering, Madurai, Tamilnadu, 625015, India
3 Department of Computer Science and Engineering, Sethu Institute of Technology, Virudhunagar, Tamilnadu, 626115, India

* Corresponding Author: K. Selvasheela. Email:

Computer Systems Science and Engineering 2023, 44(3), 2537-2552.


Nowadays, commercial transactions and customer reviews are part of human life and various business applications. The technologies create a great impact on online user reviews and activities, affecting the business process. Customer reviews and ratings are more helpful to the new customer to purchase the product, but the fake reviews completely affect the business. The traditional systems consume maximum time and create complexity while analyzing a large volume of customer information. Therefore, in this work optimized recommendation system is developed for analyzing customer reviews with minimum complexity. Here, Amazon Product Kaggle dataset information is utilized for investigating the customer review. The collected information is analyzed and processed by batch normalized capsule networks (NCN). The network explores the user reviews according to product details, time, price purchasing factors, etc., ensuring product quality and ratings. Then effective recommendation system is developed using a butterfly optimized matrix factorization filtering approach. Then the system’s efficiency is evaluated using the Rand Index, Dunn index, accuracy, and error rate.


Cite This Article

K. Selvasheela, A. M. Abirami and A. K. Askarunisa, "Effective customer review analysis using combined capsule networks with matrix factorization filtering," Computer Systems Science and Engineering, vol. 44, no.3, pp. 2537–2552, 2023.

This work is licensed under a Creative Commons Attribution 4.0 International License , which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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