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An IoT-Aware System for Managing Patients’ Waiting Time Using Bluetooth Low-Energy Technology

Reham Alabduljabbar*

Information Technology Department, College of Computer and Information Sciences, King Saud University, Riyadh, Saudi Arabia

* Corresponding Author: Reham Alabduljabbar. Email: email

(This article belongs to the Special Issue: Sensors and Nano-sensors Technologies for Health-Care Applications)

Computer Systems Science and Engineering 2022, 40(1), 1-16. https://doi.org/10.32604/csse.2022.018102

Abstract

It is a common observation that whenever patients arrives at the front desk of a hospital, outpatient clinic, or other health-associated centers, they have to first queue up in a line and wait to fill in their registration form to get admitted. The long waiting time without any status updates is the most common complaint, concerning health officials. In this paper, UrNext, a location-aware mobile-based solution using Bluetooth low-energy (BLE) technology is presented to solve the problem. Recently, a technology-oriented method, the Internet of Things (IoT), has been gaining popularity in helping to solve some of the healthcare sector’s problems. The implementation of this solution could be illustrated through a simple example of when a patient arrives at a clinic for a consultation. Instead of having to wait in long lines, that patient will be greeted automatically, receive a push notification of an admittance along with an estimated waiting time for a consultation session. This will not only provide the patients with a sense of freedom but would also reduce the uncertainty levels that are generally observed, thus saving both time and money. This work aims to improve the clinics’ quality of services, organize queues and minimize waiting times, leading to patients’ comfort while reducing the burden on nurses and receptionists. The results demonstrate that the presented system is successful in its performance and helps achieves a pleasant and conducive clinic visitation process with higher productivity.

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APA Style
Alabduljabbar, R. (2022). An iot-aware system for managing patients’ waiting time using bluetooth low-energy technology. Computer Systems Science and Engineering, 40(1), 1-16. https://doi.org/10.32604/csse.2022.018102
Vancouver Style
Alabduljabbar R. An iot-aware system for managing patients’ waiting time using bluetooth low-energy technology. Comput Syst Sci Eng. 2022;40(1):1-16 https://doi.org/10.32604/csse.2022.018102
IEEE Style
R. Alabduljabbar, "An IoT-Aware System for Managing Patients’ Waiting Time Using Bluetooth Low-Energy Technology," Comput. Syst. Sci. Eng., vol. 40, no. 1, pp. 1-16. 2022. https://doi.org/10.32604/csse.2022.018102



cc This work is licensed under a Creative Commons Attribution 4.0 International License , which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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