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Process Discovery and Refinement of an Enterprise Management System

Faizan Ahmed Khan1, Farooq Ahmad1, Arfat Ahmad Khan2, Chitapong Wechtaisong2,*

1 COMSATS University Islamabad, Lahore, 54000, Pakistan
2 Sunaree University of Technology, Nakhon Ratchasima, 30000, Thailand

* Corresponding Author: Chitapong Wechtaisong. Email: email

Computer Systems Science and Engineering 2023, 44(3), 2019-2032.


The need for the analysis of modern businesses is rapidly increasing as the supporting enterprise systems generate more and more data. This data can be extremely valuable for executing organizations because the data allows constant monitoring, analyzing, and improving the underlying processes, which leads to the reduction of cost and the improvement of the quality. Process mining is a useful technique for analyzing enterprise systems by using an event log that contains behaviours. This research focuses on the process discovery and refinement using real-life event log data collected from a large multinational organization that deals with coatings and paints. By investigating and analyzing their order handling processes, this study aims at learning a model that gives insight inspection of the processes and performance analysis. Furthermore, the animation is also performed for the better inspection, diagnostics, and compliance-related questions to specify the system. The configuration of the system and the conformance checking for further enhancement is also addressed in this research. To achieve the objectives, this research uses process mining techniques, i.e. process discovery in the form of formal Petri nets models with the help of process maps, and process refinement through conformance checking and enhancement. Initially, the identified executed process is reconstructed by using the process discovery techniques. Following the reconstruction, we perform a deep analysis for the underlying process to ensure the process improvement and redesigning. Finally, some recommendations are made to improve the enterprise management system processes.


Cite This Article

F. A. Khan, F. Ahmad, A. A. Khan and C. Wechtaisong, "Process discovery and refinement of an enterprise management system," Computer Systems Science and Engineering, vol. 44, no.3, pp. 2019–2032, 2023.

cc This work is licensed under a Creative Commons Attribution 4.0 International License , which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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