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Specifics and Operational Procedures of the Psychological Assistance Hotline during the COVID-19 Pandemic in China
Xiaoming Jia, Linyu You, Qin An*
School of Humanities and Social Sciences, Beijing Institute of Technology, Beijing, 100081, China
* Corresponding Author: Qin An. Email:
(This article belongs to this Special Issue: Psychological assistance for public during the pandemic of COVID-19)
International Journal of Mental Health Promotion 2020, 22(3), 115-121. https://doi.org/10.32604/IJMHP.2020.011120
Received 21 April 2020; Accepted 23 May 2020; Issue published 14 August 2020
Abstract
Psychological hotlines became the most convenient and feasible way
to provide psychological intervention for the needy after the outbreak of COVID-
19. Hotlines assisting in defeating the coronavirus functioned quite differently
from general psychological hotlines and face-to-face counseling. This article
discusses the specificity of hotlines of this kind, including appropriate
operational procedures that include the overall assessment and the empathetic
understanding of the clients, a quick focus on goals, and real-world oriented
assistance. Major administrative and ethical concerns are also addressed.
Keywords
Cite This Article
Jia, X., You, L., An, Q. (2020). Specifics and Operational Procedures of the Psychological Assistance Hotline during the COVID-19 Pandemic in China.
International Journal of Mental Health Promotion, 22(3), 115–121. https://doi.org/10.32604/IJMHP.2020.011120