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    ARTICLE

    Leveraging User-Generated Comments and Fused BiLSTM Models to Detect and Predict Issues with Mobile Apps

    Wael M. S. Yafooz*, Abdullah Alsaeedi

    CMC-Computers, Materials & Continua, Vol.79, No.1, pp. 735-759, 2024, DOI:10.32604/cmc.2024.048270

    Abstract In the last decade, technical advancements and faster Internet speeds have also led to an increasing number of mobile devices and users. Thus, all contributors to society, whether young or old members, can use these mobile apps. The use of these apps eases our daily lives, and all customers who need any type of service can access it easily, comfortably, and efficiently through mobile apps. Particularly, Saudi Arabia greatly depends on digital services to assist people and visitors. Such mobile devices are used in organizing daily work schedules and services, particularly during two large occasions, Umrah and Hajj. However, pilgrims… More >

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