Sami Ullah Khan1, Babar Nazir1, Muhammad Hanif2,*, Akhtar Ali3, Sardar Alam1, Usman Habib4
CMC-Computers, Materials & Continua, Vol.71, No.3, pp. 4199-4220, 2022, DOI:10.32604/cmc.2022.020852
Abstract The cloud service level agreement (SLA) manage the relationship between service providers and consumers in cloud computing. SLA is an integral and critical part of modern era IT vendors and communication contracts. Due to low cost and flexibility more and more consumers delegate their tasks to cloud providers, the SLA emerges as a key aspect between the consumers and providers. Continuous monitoring of Quality of Service (QoS) attributes is required to implement SLAs because of the complex nature of cloud communication. Many other factors, such as user reliability, satisfaction, and penalty on violations are also taken into account. Currently, there… More >
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