Chang-Yi Kao1, Hao-En Chueh2,*
Intelligent Automation & Soft Computing, Vol.35, No.1, pp. 913-924, 2023, DOI:10.32604/iasc.2023.024734
- 06 June 2022
Abstract
The use of voice to perform biometric authentication is an important technological development, because it is a non-invasive identification method and does not require special hardware, so it is less likely to arouse user disgust. This study tries to apply the voice recognition technology to the speech-driven interactive voice response questionnaire system aiming to upgrade the traditional speech system to an intelligent voice response questionnaire network so that the new device may offer enterprises more precise data for customer relationship management (CRM). The intelligence-type voice response gadget is becoming a new mobile channel at the
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