Xiaoming Jia, Linyu You, Qin An*
International Journal of Mental Health Promotion, Vol.22, No.3, pp. 115-121, 2020, DOI:10.32604/IJMHP.2020.011120
Abstract Psychological hotlines became the most convenient and feasible way
to provide psychological intervention for the needy after the outbreak of COVID-
19. Hotlines assisting in defeating the coronavirus functioned quite differently
from general psychological hotlines and face-to-face counseling. This article
discusses the specificity of hotlines of this kind, including appropriate
operational procedures that include the overall assessment and the empathetic
understanding of the clients, a quick focus on goals, and real-world oriented
assistance. Major administrative and ethical concerns are also addressed. More >
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