Sarab AlMuhaideb*, Yasmeen AlNegheimish, Taif AlOmar, Reem AlSabti, Maha AlKathery, Ghala AlOlyyan
CMC-Computers, Materials & Continua, Vol.76, No.1, pp. 195-220, 2023, DOI:10.32604/cmc.2023.038368
Abstract Healthcare organizations rely on patients’ feedback and experiences to evaluate their performance and services, thereby allowing such organizations to improve inadequate services and address any shortcomings. According to the literature, social networks and particularly Twitter are effective platforms for gathering public opinions. Moreover, recent studies have used natural language processing to measure sentiments in text segments collected from Twitter to capture public opinions about various sectors, including healthcare. The present study aimed to analyze Arabic Twitter-based patient experience sentiments and to introduce an Arabic patient experience corpus. The authors collected 12,400 tweets from Arabic patients discussing patient experiences related to… More >
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