Na Zhang1,*, Jingjing Li2, Xing Bu2, Zhenxing Gong3, Gilal Faheem Gul4
International Journal of Mental Health Promotion, Vol.20, No.3, pp. 99-110, 2018, DOI:10.32604/IJMHP.2018.010803
Abstract Although the importance of nurses’ service behaviors has been
increasingly emphasized, few studies accounted for how organizational or
individual antecedents affect nurses’ psychological processes to implement
service behaviors. Additionally, they mainly focused on the one side of roleprescribed service behavior and ignored the effect on extra-role service behavior.
This study seeks to explore the relationship between ethical climate and nurses’
service behaviors from a comparative view, of the role-prescribed and extra-role
service behavior and examine the mediating effect of nurses’ professional wellbeing (as characterized by positive attitudes toward work, specifically harmonious
work passion and obsessive work passion). Survey data from… More >
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