Open Access

ARTICLE

Testing the internal factor reliability of an Organisational Citizenship Behaviour (OCB) measure for a South African higher education setting

Mariette Coetzee^*, Linda Naidoo

Department of Human Resource Management, University of South Africa, Johannesburg, 0003, South Africa

* Corresponding Author: Mariette Coetzee. Email:

Journal of Psychology in Africa 2025, 35(5), 627-634. https://doi.org/10.32604/jpa.2025.065791

Received 03 September 2024; Accepted 11 January 2025; Issue published 24 October 2025

Abstract

This study developed and tested the internal reliability of a 27-item Organisational Citizenship Behaviour (OCB) scale for higher education institutions. Participants were a probability sample of 452 (N = 452) university staff of a South African open-distance higher education institution (academics 46%, administrative staff 33%, professional and managerial staff 21%). The participants completed the Organisational Citizenship Behaviour questionnaire. Exploratory factor analysis identified a four-construct measurement model for organisational citizenship behaviour: altruism, civic virtue, sportsmanship, and sense of duty and consideration. The sense of duty and consideration is the only factor not previously identified as a factor of OCB. The results indicated that the Organisational Citizenship Behaviour questionnaire scores are reliable for measuring citizenship among higher education institution staff. The study findings add to the existing knowledge of organisational citizenship behaviour within the open-distance higher education environment.

---

Keywords

---