Mukhtar Ghaleb1,*, Yahya Almurtadha2, Fahad Algarni3, Monir Abdullah3, Emad Felemban4, Ali M. Alsharafi3, Mohamed Othman5, Khaled Ghilan6
CMC-Computers, Materials & Continua, Vol.70, No.2, pp. 2619-2638, 2022, DOI:10.32604/cmc.2022.020358
Abstract People often communicate with auto-answering tools such as conversational agents due to their 24/7 availability and unbiased responses. However, chatbots are normally designed for specific purposes and areas of experience and cannot answer questions outside their scope. Chatbots employ Natural Language Understanding (NLU) to infer their responses. There is a need for a chatbot that can learn from inquiries and expand its area of experience with time. This chatbot must be able to build profiles representing intended topics in a similar way to the human brain for fast retrieval. This study proposes a methodology to enhance a chatbot's brain functionality… More >
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