Huiwei Niu¹, Jiao Yao^1,*, Jing Zhao², Jin Wang^3,4

Journal on Big Data, Vol.1, No.1, pp. 17-24, 2019, DOI:10.32604/jbd.2019.05799

Abstract Railway is the backbone of Chinese transportation system, but its poor quality of services for passengers cause complains now and then. This study first analyzed the influencing factors of service quality on railway passenger, and its quality characteristics was also explained, and finally we proposed an evaluation system of service quality on railway passenger transport. Through the statistical analysis and processing of the basic information from survey data from railway station, trains and the official website of the ticket purchase, the evaluation score of question naire was converted into the score in evaluation index system, which was based on SERVQUAL… More >

Jiao Yao¹, Yiling Ni¹, Jing Zhao², Huiwei Niu¹, Shanyong Liu¹, Yuhui Zheng³, Jin Wang^4,5,*

CMC-Computers, Materials & Continua, Vol.60, No.3, pp. 1109-1122, 2019, DOI:10.32604/cmc.2019.06252

Abstract Violation probability of taxi drivers in metropolis is far more than that of normal drivers because they are labor-intensive, overconfident of self-driving skill, and always searching potential customers, sometimes even picking up or dropping off passengers randomly. In this paper, four types of violated behavior of taxi drivers in metropolis were first summarized, based on which corresponding scale table was initial designed with social statistical method. Furthermore, with certain samples, relative item analysis, exploratory factor analysis, validity analysis and reliability analysis were conducted to verify validity of the initial scale table, based on which some improvements were made, and we… More >