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  • Open Access

    ARTICLE

    Automotive Service Quality Investigation Using a Grey-DEMATEL Model

    Phi-Hung Nguyen*

    CMC-Computers, Materials & Continua, Vol.73, No.3, pp. 4779-4800, 2022, DOI:10.32604/cmc.2022.030745

    Abstract In today’s fast-challenging business environment, automobile manufacturers are required to supply customers with high-quality vehicles at competitive prices. However, existing research on factors influencing service quality lacks a detailed and systematic understanding, and there is no consensus study on causal relationship and measuring the weights of service quality factors in the automotive manufacturing industry. This study provides an integrated technique for evaluating the automotive service quality in the context of VinFast-the Vietnamese leading brand. First, the Grey Theory System (GTS) is utilized to estimate the subjective views of the decision maker (DM) and overcome incomplete and vague decision information. Then,… More >

  • Open Access

    ARTICLE

    Fuzzy MCDM for Improving the Performance of Agricultural Supply Chain

    Le Thi Diem My1, Chia-Nan Wang1, Nguyen Van Thanh2,*

    CMC-Computers, Materials & Continua, Vol.73, No.2, pp. 4003-4015, 2022, DOI:10.32604/cmc.2022.030209

    Abstract Fertilizer industry in Vietnam and globally have entered the saturation phase. With the growth rate slowing down, this poses challenges for the development impetus of the fertilizer industry in the next period. In fact, over the past few decades, Vietnam’s crop industry has abused excessive investment in chemical fertilizers, with organic fertilizers are rarely used or not at all, limiting crop productivity, increasing pests and diseases. To develop sustainable agriculture, Vietnam’s crop industry must limit the use of chemical fertilizers, increase the use of environmentally friendly organic and natural mineral fertilizers to produce clean agricultural products which is safe. Therefore,… More >

  • Open Access

    ARTICLE

    Agricultural Supply Chain Risks Evaluation with Spherical Fuzzy Analytic Hierarchy Process

    Phi-Hung Nguyen*

    CMC-Computers, Materials & Continua, Vol.73, No.2, pp. 4211-4229, 2022, DOI:10.32604/cmc.2022.030115

    Abstract The outbreak of the COVID-19 pandemic has impacted the development of the global economy. As most developing and third world countries are heavily dependent on agriculture and agricultural imports, the agricultural supply chains (ASC) in all these countries are exposed to unprecedented risks following COVID-19. Therefore, it is vital to investigate the impact of risks and create resilient ASC organizations. In this study, critical risks associated with ASC were assessed using a novel Analytical Hierarchy Process based on spherical fuzzy sets (SF-AHP). The findings indicated that depending on the scope and scale of the organization, supply risks, demand risks, financial… More >

  • Open Access

    ARTICLE

    Fuzzy Multi-criteria Decision Making for Decision Support in Port Capacity Upgrade

    Chia-Nan Wang, Tien–Lin Chao*

    CMC-Computers, Materials & Continua, Vol.73, No.2, pp. 2485-2494, 2022, DOI:10.32604/cmc.2022.026682

    Abstract In many port capacity upgrade projects, choosing a supplier of equipment is a complicated decision, project managers must consider many criteria to choose a supplier to ensure the project is completed on time, optimal in terms of benefit and cost. Therefore, selecting the equipment supplier in this project is a multi-criteria decision-making process. The multi-criteria decision-making (MCDM) model is applied in many fields to select the optimal solution, but there are very few studies using the MCDM model to support project managers in evaluating and selecting optimal solutions in port capacity upgrade project. In this research, the authors combine Fuzzy… More >

  • Open Access

    ARTICLE

    Fuzzy Decision Model: Evaluating and Selecting Open Banking Business Partners

    Ngo Quang Trung, Nguyen Van Thanh*, Nguyen Viet Tinh, Syed Tam Husain

    CMC-Computers, Materials & Continua, Vol.72, No.3, pp. 4557-4570, 2022, DOI:10.32604/cmc.2022.022417

    Abstract The finance supply chain has always been a different supply chain compared to product supply chain being a service supply chain. Open Banking (OB) is one of the most important milestones since the beginning of financial technology innovation and service supply chain. As these are activities provided by traditional banks, non-bank financial institutions also provide financial service with access to consumer banking, transactional and other financial data to develop financial applications and services tailored to their customers. The development of financial technology, “Open banking”, promotes financial services to begin this transformation. However, evaluating and selecting open banking business partners from… More >

  • Open Access

    ARTICLE

    Assessment of the Solid Waste Disposal Method during COVID-19 Period Using the ELECTRE III Method in an Interval-Valued q-Rung Orthopair Fuzzy Approach

    Samayan Narayanamoorthy1, Arumugam Anuja1, J. V. Brainy1, Thangaraj Manirathinam1, Subramaniam Pragathi1, Thirumalai Nallasivan Parthasarathy1, Daekook Kang2,*

    CMES-Computer Modeling in Engineering & Sciences, Vol.131, No.3, pp. 1229-1261, 2022, DOI:10.32604/cmes.2022.019442

    Abstract As the quantity of garbage created every day rises, solid waste management has become the world’s most important issue. As a result, improper solid waste disposal and major sanitary issues develop, which are only detected after they have become dangerous. Due to the system’s lockdown during the COVID-19 pandemic, this scenario became much more uncertain. We are at the stage to develop and execute effective waste management procedures, as well as long-term policies and forward-thinking programmes that can work even in the most adverse of scenarios. We incorporate major solid waste (organic and inorganic solid wastes) approaches that actually perform… More >

  • Open Access

    ARTICLE

    Selecting Best Software Vulnerability Scanner Using Intuitionistic Fuzzy Set TOPSIS

    Navneet Bhatt1, Jasmine Kaur2, Adarsh Anand2, Omar H. Alhazmi3,*

    CMC-Computers, Materials & Continua, Vol.72, No.2, pp. 3613-3629, 2022, DOI:10.32604/cmc.2022.026554

    Abstract Software developers endeavor to build their products with the least number of bugs. Despite this, many vulnerabilities are detected in software that threatens its integrity. Various automated software i.e., vulnerability scanners, are available in the market which helps detect and manage vulnerabilities in a computer, application, or a network. Hence, the choice of an appropriate vulnerability scanner is crucial to ensure efficient vulnerability management. The current work serves a dual purpose, first, to identify the key factors which affect the vulnerability discovery process in a network. The second, is to rank the popular vulnerability scanners based on the identified attributes.… More >

  • Open Access

    ARTICLE

    Fuzzy MCDM Model for Selection of Infectious Waste Management Contractors

    Nguyen Van Thanh1, Nguyen Hoang Hai1,*, Nguyen Thi Kim Lan2

    CMC-Computers, Materials & Continua, Vol.72, No.2, pp. 2191-2202, 2022, DOI:10.32604/cmc.2022.026357

    Abstract Healthcare supply chains are under pressure to drive down costs because of digital business, shifting customer needs and new competition. Medical waste generated from medical facilities includes medical activities and daily-life activities of patients and their family members. According to statistics of the Department of Health Environmental Management, Vietnam currently has more than 13,500 medical facilities, including hospitals from central to provincial and district levels and private hospitals and medical facilities. Preventive medicine generates about 590 tons of medical waste/day and is estimated to be about 800 tons/day. Medical waste includes ordinary medical waste and hazardous medical waste; in which… More >

  • Open Access

    ARTICLE

    Two-Stage PLS-SEM and Fuzzy AHP Approach to Investigate Vietnamese SMEs’ Export Competitiveness

    Phi-Hung Nguyen1,2,*

    CMC-Computers, Materials & Continua, Vol.72, No.2, pp. 4107-4123, 2022, DOI:10.32604/cmc.2022.026286

    Abstract Vietnam is paying great to the seafood exporting sector, offering various significant production advantages, concluding that it is critical to understand the competitiveness of the target market and implement effective strategies. However, due to COVID 19, the value of Vietnamese pangasius exports resulted in low and unpredictable profits for pangasius farmers. It is obvious to recognize competitiveness as Multi-Criteria Decision Making (MCDM) problem in the uncertain business environment. Therefore, this study is the first to propose a two-staged Partial Least Squares-Structural Equation Modeling (PLS-SEM) and Fuzzy Analytic Hierarchy Process (FAHP) analysis to identify potential criteria and comprehensively investigate the competitiveness… More >

  • Open Access

    ARTICLE

    An Integrated Framework for Cloud Service Selection Based on BOM and TOPSIS

    Ahmed M. Mostafa*

    CMC-Computers, Materials & Continua, Vol.72, No.2, pp. 4125-4142, 2022, DOI:10.32604/cmc.2022.024676

    Abstract Many businesses have experienced difficulties in selecting a cloud service provider (CSP) due to the rapid advancement of cloud computing services and the proliferation of CSPs. Many independent criteria should be considered when evaluating the services provided by different CSPs. It is a case of multi-criteria decision-making (MCDM). This paper presents an integrated MCDM cloud service selection framework for determining the most appropriate service provider based on the best only method (BOM) and technique for order of preference by similarity to ideal solution (TOPSIS). To obtain the weights of criteria and the relative importance of CSPs based on each criterion,… More >

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