Sarab AlMuhaideb^*, Yasmeen AlNegheimish, Taif AlOmar, Reem AlSabti, Maha AlKathery, Ghala AlOlyyan

CMC-Computers, Materials & Continua, Vol.76, No.1, pp. 195-220, 2023, DOI:10.32604/cmc.2023.038368

Abstract Healthcare organizations rely on patients’ feedback and experiences to evaluate their performance and services, thereby allowing such organizations to improve inadequate services and address any shortcomings. According to the literature, social networks and particularly Twitter are effective platforms for gathering public opinions. Moreover, recent studies have used natural language processing to measure sentiments in text segments collected from Twitter to capture public opinions about various sectors, including healthcare. The present study aimed to analyze Arabic Twitter-based patient experience sentiments and to introduce an Arabic patient experience corpus. The authors collected 12,400 tweets from Arabic patients discussing patient experiences related to… More >

Md. Anwar Hussen Wadud¹, M. F. Mridha¹, Jungpil Shin^2,*, Kamruddin Nur³, Aloke Kumar Saha⁴

Computer Systems Science and Engineering, Vol.44, No.2, pp. 1775-1791, 2023, DOI:10.32604/csse.2023.027841

Abstract Offensive messages on social media, have recently been frequently used to harass and criticize people. In recent studies, many promising algorithms have been developed to identify offensive texts. Most algorithms analyze text in a unidirectional manner, where a bidirectional method can maximize performance results and capture semantic and contextual information in sentences. In addition, there are many separate models for identifying offensive texts based on monolingual and multilingual, but there are a few models that can detect both monolingual and multilingual-based offensive texts. In this study, a detection system has been developed for both monolingual and multilingual offensive texts by… More >

Maojian Chen^1,2,3, Xiong Luo^1,2,3,*, Hailun Shen⁴, Ziyang Huang⁴, Qiaojuan Peng^1,2,3

CMES-Computer Modeling in Engineering & Sciences, Vol.129, No.1, pp. 47-63, 2021, DOI:10.32604/cmes.2021.017491

Abstract In the era of big data, E-commerce plays an increasingly important role, and steel E-commerce certainly occupies a positive position. However, it is very difficult to choose satisfactory steel raw materials from diverse steel commodities online on steel E-commerce platforms in the purchase of staffs. In order to improve the efficiency of purchasers searching for commodities on the steel E-commerce platforms, we propose a novel deep learning-based loss function for named entity recognition (NER). Considering the impacts of small sample and imbalanced data, in our NER scheme, the focal loss, the label smoothing, and the cross entropy are incorporated into… More >