K. Selvasheela^1,*, A. M. Abirami², Abdul Khader Askarunisa³

Computer Systems Science and Engineering, Vol.44, No.3, pp. 2537-2552, 2023, DOI:10.32604/csse.2023.029148

Abstract Nowadays, commercial transactions and customer reviews are part of human life and various business applications. The technologies create a great impact on online user reviews and activities, affecting the business process. Customer reviews and ratings are more helpful to the new customer to purchase the product, but the fake reviews completely affect the business. The traditional systems consume maximum time and create complexity while analyzing a large volume of customer information. Therefore, in this work optimized recommendation system is developed for analyzing customer reviews with minimum complexity. Here, Amazon Product Kaggle dataset information is utilized for investigating the customer review.… More >

Nancy Awadallah Awad^1,*, Amena Mahmoud²

CMC-Computers, Materials & Continua, Vol.68, No.2, pp. 1519-1530, 2021, DOI:10.32604/cmc.2021.016974

Abstract The rapid growth of the use of social media opens up new challenges and opportunities to analyze various aspects and patterns in communication. In-text mining, several techniques are available such as information clustering, extraction, summarization, classification. In this study, a text mining framework was presented which consists of 4 phases retrieving, processing, indexing, and mine association rule phase. It is applied by using the association rule mining technique to check the associated term with the Huawei P30 Pro phone. Customer reviews are extracted from many websites and Facebook groups, such as re-view.cnet.com, CNET. Facebook and amazon.com technology, where customers from… More >

Ameen Banjar¹, Zohair Ahmed², Ali Daud¹, Rabeeh Ayaz Abbasi³, Hussain Dawood^4,*

CMC-Computers, Materials & Continua, Vol.67, No.2, pp. 2203-2225, 2021, DOI:10.32604/cmc.2021.014226

Abstract Most consumers read online reviews written by different users before making purchase decisions, where each opinion expresses some sentiment. Therefore, sentiment analysis is currently a hot topic of research. In particular, aspect-based sentiment analysis concerns the exploration of emotions, opinions and facts that are expressed by people, usually in the form of polarity. It is crucial to consider polarity calculations and not simply categorize reviews as positive, negative, or neutral. Currently, the available lexicon-based method accuracy is affected by limited coverage. Several of the available polarity estimation techniques are too general and may not reflect the aspect/topic in question if… More >