Ali Alkhalifah*, Fadwa Alorini, Reef Alturki
Computer Systems Science and Engineering, Vol.42, No.1, pp. 49-67, 2022, DOI:10.32604/csse.2022.021326
Abstract The revolution of technology and the rapid evolution of the digital world had a significant effect on the development and expansion of e-commerce. Last mile delivery, for which different app-based delivery services have recently emerged, is a new area of research that is not thoroughly addressed. Delivery service is one of the supporting platforms of e-commerce. One of the delivery issues is that many customers experience difficulties in communicating and coordinating with the logistics companies responsible for the delivery service. This challenge is emphasized in this study which introduces a new system to facilitate communication and coordination between customers and… More >
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