K. Saraswathi^1,*, V. Mohanraj², Y. Suresh², J. Senthilkumar²

Computer Systems Science and Engineering, Vol.44, No.2, pp. 1691-1702, 2023, DOI:10.32604/csse.2023.027987

Abstract Nowadays, review systems have been developed with social media Recommendation systems (RS). Although research on RS social media is increasing year by year, the comprehensive literature review and classification of this RS research is limited and needs to be improved. The previous method did not find any user reviews within a time, so it gets poor accuracy and doesn’t filter the irrelevant comments efficiently. The Recursive Neural Network-based Trust Recommender System (RNN-TRS) is proposed to overcome this method’s problem. So it is efficient to analyse the trust comment and remove the irrelevant sentence appropriately. The first step is to collect… More >

Bilal Chandio¹, Asadullah Shaikh², Maheen Bakhtyar¹, Mesfer Alrizq², Junaid Baber¹, Adel Sulaiman^2,*, Adel Rajab², Waheed Noor³

CMES-Computer Modeling in Engineering & Sciences, Vol.131, No.3, pp. 1263-1287, 2022, DOI:10.32604/cmes.2022.019535

Abstract Sentiment analysis task has widely been studied for various languages such as English and French. However, Roman Urdu sentiment analysis yet requires more attention from peer-researchers due to the lack of Off-the-Shelf Natural Language Processing (NLP) solutions. The primary objective of this study is to investigate the diverse machine learning methods for the sentiment analysis of Roman Urdu data which is very informal in nature and needs to be lexically normalized. To mitigate this challenge, we propose a fine-tuned Support Vector Machine (SVM) powered by Roman Urdu Stemmer. In our proposed scheme, the corpus data is initially cleaned to remove… More >

Mosleh Hmoud Al-Adhaileh¹, Fawaz Waselallah Alsaade^2,*

Intelligent Automation & Soft Computing, Vol.32, No.1, pp. 643-655, 2022, DOI:10.32604/iasc.2022.021225

Abstract In e-commerce and on social media, identifying fake opinions has become a tremendous challenge. Such opinions are widely generated on the internet by fake viewers, also called fraudsters. They write deceptive reviews that purport to reflect actual user experience either to promote some products or to defame others. They also target the reputations of e-businesses. Their aim is to mislead customers to make a wrong purchase decision by selecting undesired products. Such reviewers are often paid by rival e-business companies to compose positive reviews of their products and/or negative reviews of other companies’ products. The main objective of this paper… More >

Muhammad Aasim Qureshi^1,*, Muhammad Asif¹, Mohd Fadzil Hassan², Ghulam Mustafa¹, Muhammad Khurram Ehsan¹, Aasim Ali¹, Unaza Sajid¹

CMC-Computers, Materials & Continua, Vol.70, No.3, pp. 4987-5004, 2022, DOI:10.32604/cmc.2022.020544

Abstract In machine learning, sentiment analysis is a technique to find and analyze the sentiments hidden in the text. For sentiment analysis, annotated data is a basic requirement. Generally, this data is manually annotated. Manual annotation is time consuming, costly and laborious process. To overcome these resource constraints this research has proposed a fully automated annotation technique for aspect level sentiment analysis. Dataset is created from the reviews of ten most popular songs on YouTube. Reviews of five aspects—voice, video, music, lyrics and song, are extracted. An N-Gram based technique is proposed. Complete dataset consists of 369436 reviews that took 173.53… More >

Adnan Muhammad Shah, KangYoon Lee^*

Intelligent Automation & Soft Computing, Vol.31, No.3, pp. 1719-1735, 2022, DOI:10.32604/iasc.2022.019666

Abstract Online physician reviews (OPRs) critically influence the patients’ consultation decisions on physician rating websites. The increasing number of OPRs contributes to the challenge of information overload. The worth of development needs to be explored further. Based on the OPRs collected from RateMDs and Healthgrades, and Plutchik’s wheel on human emotions framework, the purpose of this study was to examine the impact of emotional intensity (positive and negative) incorporated in OPRs on review helpfulness (RH). The proposed model was empirically tested using data from two physician rating websites and applying a mixed-methods approach (text mining and econometrics). The results suggested that… More >

Saleh Nagi Alsubari¹, Sachin N. Deshmukh¹, Ahmed Abdullah Alqarni², Nizar Alsharif³, Theyazn H. H. Aldhyani^4,*, Fawaz Waselallah Alsaade⁵, Osamah I. Khalaf⁶

CMC-Computers, Materials & Continua, Vol.70, No.2, pp. 3189-3204, 2022, DOI:10.32604/cmc.2022.019625

Abstract Fake reviews, also known as deceptive opinions, are used to mislead people and have gained more importance recently. This is due to the rapid increase in online marketing transactions, such as selling and purchasing. E-commerce provides a facility for customers to post reviews and comment about the product or service when purchased. New customers usually go through the posted reviews or comments on the website before making a purchase decision. However, the current challenge is how new individuals can distinguish truthful reviews from fake ones, which later deceive customers, inflict losses, and tarnish the reputation of companies. The present paper… More >

Nancy Awadallah Awad^1,*, Amena Mahmoud²

CMC-Computers, Materials & Continua, Vol.68, No.2, pp. 1519-1530, 2021, DOI:10.32604/cmc.2021.016974

Abstract The rapid growth of the use of social media opens up new challenges and opportunities to analyze various aspects and patterns in communication. In-text mining, several techniques are available such as information clustering, extraction, summarization, classification. In this study, a text mining framework was presented which consists of 4 phases retrieving, processing, indexing, and mine association rule phase. It is applied by using the association rule mining technique to check the associated term with the Huawei P30 Pro phone. Customer reviews are extracted from many websites and Facebook groups, such as re-view.cnet.com, CNET. Facebook and amazon.com technology, where customers from… More >

Ameen Banjar¹, Zohair Ahmed², Ali Daud¹, Rabeeh Ayaz Abbasi³, Hussain Dawood^4,*

CMC-Computers, Materials & Continua, Vol.67, No.2, pp. 2203-2225, 2021, DOI:10.32604/cmc.2021.014226

Abstract Most consumers read online reviews written by different users before making purchase decisions, where each opinion expresses some sentiment. Therefore, sentiment analysis is currently a hot topic of research. In particular, aspect-based sentiment analysis concerns the exploration of emotions, opinions and facts that are expressed by people, usually in the form of polarity. It is crucial to consider polarity calculations and not simply categorize reviews as positive, negative, or neutral. Currently, the available lexicon-based method accuracy is affected by limited coverage. Several of the available polarity estimation techniques are too general and may not reflect the aspect/topic in question if… More >

Lingyun Xiang^1,2,3, Guoqing Guo², Qian Li⁴, Chengzhang Zhu^5,*, Jiuren Chen⁶, Haoliang Ma²

Intelligent Automation & Soft Computing, Vol.26, No.6, pp. 1375-1390, 2020, DOI:10.32604/iasc.2020.013382

Abstract Current works on spam detection in product reviews tend to ignore the temporal relevance among reviews in the user or product entity, resulting in poor detection performance. To address this issue, the present paper proposes a spam detection method that jointly learns comprehensive temporal features from both behavioral and text features in user and product entities. We first extract the behavioral features of a single review, then employ a convolutional neural network (CNN) to learn the text features of this review. We next combine the behavioral features with the text features of each review and train a Long-Short-Term Memory (LSTM)… More >

PCD Kalaivaani^1,*, Dr. R Thangarajan²

Intelligent Automation & Soft Computing, Vol.26, No.1, pp. 71-79, 2020, DOI:10.31209/2019.100000152

Abstract Web mining is the process of integrating the information from web by traditional data mining methodologies and techniques. Opinion mining is an application of natural language processing to extract subjective information from web. Online reviews require efficient classification algorithms for analysing the sentiments, which does not perform an in–depth analysis in current methods. Sentiment classification is done at document level in combination with topics and sentiments. It is based on weakly supervised Joint Sentiment-Topic mode which extends the topic model Maximum Entropy Discrimination Latent Dirichlet Allocation by constructing an additional sentiment layer. It is assumed that topics generated are dependent… More >