Phi-Hung Nguyen^*, Hong-Anh Pham

CMC-Computers, Materials & Continua, Vol.74, No.2, pp. 3231-3248, 2023, DOI:10.32604/cmc.2023.031428

Abstract This study aims to assess and rank the service quality of the healthcare system utilizing a Fuzzy Analytical Hierarchical Process (Fuzzy AHP) and Grey Relational Analysis (Fuzzy GRA) technique. In this study, the six primary characteristics of healthcare service quality, comprising Tangibles (A), Healthcare Staff (B), Responsiveness (C), Relationships (D), Support Service (E), and Accessibility (F), are examined through a case study of 20 private and public hospitals in Hanoi, Vietnam. The weighting results of Fuzzy AHP technique indicated that Responsiveness (C) has the highest ranking, followed by Relationships (D) and Healthcare Staff (B). Meanwhile, Tangibility has finally comprised the… More >

Phi-Hung Nguyen^*

CMC-Computers, Materials & Continua, Vol.73, No.3, pp. 4779-4800, 2022, DOI:10.32604/cmc.2022.030745

Abstract In today’s fast-challenging business environment, automobile manufacturers are required to supply customers with high-quality vehicles at competitive prices. However, existing research on factors influencing service quality lacks a detailed and systematic understanding, and there is no consensus study on causal relationship and measuring the weights of service quality factors in the automotive manufacturing industry. This study provides an integrated technique for evaluating the automotive service quality in the context of VinFast-the Vietnamese leading brand. First, the Grey Theory System (GTS) is utilized to estimate the subjective views of the decision maker (DM) and overcome incomplete and vague decision information. Then,… More >

Madiraju Sirisha^1,*, P. Abdul Khayum²

Intelligent Automation & Soft Computing, Vol.35, No.2, pp. 1627-1641, 2023, DOI:10.32604/iasc.2023.025980

Abstract In the digital era, the Narrowband Internet of Things (Nb-IoT) influences the massive Machine-Type-Communication (mMTC) features to establish secure routing among the 5G/6G mobile networks. It supports global coverage to the low-cost IoT devices distributed in terrestrial networks. Its key traffic characteristics include robust uplink, moderate data rate/device, extremely high energy efficiency, prolonging device lifetime, and Quality of Service (QoS). This paper proposes a Deep Reinforcement Learning (DRL) combined software-defined air interface algorithm applied on the switching system, satisfying the user requirement and enabling them with the network resources to extend quality of service by choosing the most appropriate quality… More >

Xiubin Lin^1,3, Joshua Swift², Yin Cheng^1,3, Qin An⁴, Hong Liang⁵, Yangsheng Wang³, Xiaoming Jia^4,*

International Journal of Mental Health Promotion, Vol.22, No.3, pp. 109-113, 2020, DOI:10.32604/IJMHP.2020.011128

Abstract The outbreak of the COVID-19 pandemic has provoked a significant amount of panic due to dramatic changes in daily routines for residents all over China. In response, more than 600 psychological hotlines have been built or modified and have supplied mental health services for the public. Regarding the service quality of the hotlines, a survey has been conducted to investigate the running of hotline services during the COVID-19 pandemic. The results reveal that the more successful hotlines all had better trained hotline counselors, and in the meanwhile, the key features of providing supervision arrangements and training resources. Moreover, the referral… More >

Huiwei Niu¹, Jiao Yao^1,*, Jing Zhao², Jin Wang^3,4

Journal on Big Data, Vol.1, No.1, pp. 17-24, 2019, DOI:10.32604/jbd.2019.05799

Abstract Railway is the backbone of Chinese transportation system, but its poor quality of services for passengers cause complains now and then. This study first analyzed the influencing factors of service quality on railway passenger, and its quality characteristics was also explained, and finally we proposed an evaluation system of service quality on railway passenger transport. Through the statistical analysis and processing of the basic information from survey data from railway station, trains and the official website of the ticket purchase, the evaluation score of question naire was converted into the score in evaluation index system, which was based on SERVQUAL… More >