Open Access
ARTICLE
Developing a Holistic Model for Assessing the ICT Impact on Organizations: A Managerial Perspective
Farrukh Saleem1,2, Naomie Salim2, Abdulrahman H. Altalhi1, Abdullah AL‐Malaise AL‐Ghamdi1, Zahid Ullah1, Noor ul Qayyum1
1 Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah, Saudi Arabia
2 Faculty of Computing, Universiti Teknologi Malaysia, 81310, Skudai, Johor, Malaysia
* Corresponding Author: Farrukh Saleem,
Intelligent Automation & Soft Computing 2019, 25(2), 259-277. https://doi.org/10.31209/2018.100000002
Abstract
Organizations are currently more dependent on Information and Communication
Technology (ICT) resources. The main purpose of this research is to help the
organization in order to maintain the quality of their ICT project based on
evaluation criteria presented in this research. This paper followed several steps
to support the methodology section. Firstly, an experimental investigation
conducted to explore the values assessment criterion, an organization may
realize from ICT project such as information systems, enterprise systems and IT
infrastructure. Secondly, the investigation is further based on empirical data
collected and analyzed from the respondents of six case studies using
questionnaire based on the findings of literature review. Finally this paper
propose the development of a holistic model for assessing business values of
ICT from the managerial point of view based on measured factors. The study
has contributed in this field practically and theoretically, as the literature has not
shown a holistic approach of used eight distinct dimensions for assessing ICT
impact over business values. It has combined the previous researches in a
manner to extend the dimensions of measuring ICT business values. The model
has shown its significance for managers and ICT decision makers to align
between business strategies and ICT strategies. The findings suggest that ICT
positively support business processes and several other business values
dimensions. The proposed holistic model and identified factors can be useful for
managers to measure the impact of emerging ICT on business and
organizational values.
Keywords
Cite This Article
F. Saleem, N. Salim, A. H. Altalhi, A. A. AL‐Ghamdi, Z. Ullah
et al., "Developing a holistic model for assessing the ict impact on organizations: a managerial perspective,"
Intelligent Automation & Soft Computing, vol. 25, no.2, pp. 259–277, 2019.