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  • Open Access


    Process Discovery and Refinement of an Enterprise Management System

    Faizan Ahmed Khan1, Farooq Ahmad1, Arfat Ahmad Khan2, Chitapong Wechtaisong2,*

    Computer Systems Science and Engineering, Vol.44, No.3, pp. 2019-2032, 2023, DOI:10.32604/csse.2023.023490

    Abstract The need for the analysis of modern businesses is rapidly increasing as the supporting enterprise systems generate more and more data. This data can be extremely valuable for executing organizations because the data allows constant monitoring, analyzing, and improving the underlying processes, which leads to the reduction of cost and the improvement of the quality. Process mining is a useful technique for analyzing enterprise systems by using an event log that contains behaviours. This research focuses on the process discovery and refinement using real-life event log data collected from a large multinational organization that deals with coatings and paints. By… More >

  • Open Access


    Competency Driven Resource Evaluation Method for Business Process Intelligence

    Abid Sohail1,*, Dhanapal Durai Dominic2, Mohammad Hijji3, Muhammad Arif Butt4

    CMC-Computers, Materials & Continua, Vol.69, No.1, pp. 1141-1157, 2021, DOI:10.32604/cmc.2021.018023

    Abstract Enterprises are continuously aiming at improving the execution of processes to achieve a competitive edge. One of the established ways of improving process performance is to assign the most appropriate resources to each task of the process. However, evaluations of business process improvement approaches have established that a method that can guide decision-makers to identify the most appropriate resources for a task of process improvement in a structured way, is missing. It is because the relationship between resources and tasks is less understood and advancement in business process intelligence is also ignored. To address this problem an integrated resource classification… More >

  • Open Access


    On Computing the Suitability of Non-Human Resources for Business Process Analysis

    Abid Sohail1,*, Khurram Shahzad2, P. D. D. Dominic3, Muhammad Arif Butt2, Muhammad Arif4, Muhammad Imran Tariq5

    CMC-Computers, Materials & Continua, Vol.67, No.1, pp. 303-319, 2021, DOI:10.32604/cmc.2021.014201

    Abstract Business process improvement is a systematic approach used by several organizations to continuously improve their quality of service. Integral to that is analyzing the current performance of each task of the process and assigning the most appropriate resources to each task. In continuation of our previous work, we categorize resources into human and non-human resources. For instance, in the healthcare domain, human resources include doctors, nurses, and other associated staff responsible for the execution of healthcare activities; whereas the non-human resources include surgical and other equipment needed for execution. In this study, we contend that the two types of resources… More >

  • Open Access


    Integrating a Decision Tree Perspective at the Operational-Level of BPM+

    Ahmad Alomari1,∗, Alain April1, Carlos Monsalve2, Amjad Gawanmeh3

    Computer Systems Science and Engineering, Vol.33, No.3, pp. 219-227, 2018, DOI:10.32604/csse.2018.33.219

    Abstract Decision trees are among the best-known decision-making techniques and have been used extensively for both data analysis and predictive modeling. BPM+ is a novel process modeling approach that helps represent business process models in a consistent and structured way to meet different stakeholders’ process representation needs. This paper reports on the outcomes of an ontological analysis of the potential use of decision-tree representations as a new BPM+ perspective for the operational level of abstraction. This new perspective effectively demonstrates how a specialized/operational BPM stakeholder perspective can be used to improve the existing organizational business process model repository. More >

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