Jang Hyun Kim^1,2, Dongyan Nan^1,*, Yerin Kim², Min Hyung Park²

CMC-Computers, Materials & Continua, Vol.67, No.3, pp. 2819-2829, 2021, DOI:10.32604/cmc.2021.014922

Abstract As of 2020, the issue of user satisfaction has generated a significant amount of interest. Therefore, we employ a big data approach for exploring user satisfaction among Uber users. We develop a research model of user satisfaction by expanding the list of user experience (UX) elements (i.e., pragmatic, expectation confirmation, hedonic, and burden) by including more elements, namely: risk, cost, promotion, anxiety, sadness, and anger. Subsequently, we collect 125,768 comments from online reviews of Uber services and perform a sentiment analysis to extract the UX elements. The results of a regression analysis reveal the following: hedonic, promotion, and pragmatic significantly… More >

Saleh Albahli¹, Ahmad Algsham¹, Shamsulhaq Aeraj¹, Muath Alsaeed¹, Muath Alrashed¹, Hafiz Tayyab Rauf^2,*, Muhammad Arif³, Mazin Abed Mohammed⁴

CMC-Computers, Materials & Continua, Vol.67, No.2, pp. 1613-1627, 2021, DOI:10.32604/cmc.2021.014265

Abstract Social media has been the primary source of information from mainstream news agencies due to the large number of users posting their feedback. The COVID-19 outbreak did not only bring a virus with it but it also brought fear and uncertainty along with inaccurate and misinformation spread on social media platforms. This phenomenon caused a state of panic among people. Different studies were conducted to stop the spread of fake news to help people cope with the situation. In this paper, a semantic analysis of three levels (negative, neutral, and positive) is used to gauge the feelings of Gulf countries… More >

Ameen Banjar¹, Zohair Ahmed², Ali Daud¹, Rabeeh Ayaz Abbasi³, Hussain Dawood^4,*

CMC-Computers, Materials & Continua, Vol.67, No.2, pp. 2203-2225, 2021, DOI:10.32604/cmc.2021.014226

Abstract Most consumers read online reviews written by different users before making purchase decisions, where each opinion expresses some sentiment. Therefore, sentiment analysis is currently a hot topic of research. In particular, aspect-based sentiment analysis concerns the exploration of emotions, opinions and facts that are expressed by people, usually in the form of polarity. It is crucial to consider polarity calculations and not simply categorize reviews as positive, negative, or neutral. Currently, the available lexicon-based method accuracy is affected by limited coverage. Several of the available polarity estimation techniques are too general and may not reflect the aspect/topic in question if… More >

Abdulaziz Almehmadi^*

Computer Systems Science and Engineering, Vol.36, No.3, pp. 451-460, 2021, DOI:10.32604/csse.2021.015309

Abstract Unlike the 2007–2008 market crash, which was caused by a banking failure and led to an economic recession, the 1918 influenza pandemic triggered a worldwide financial depression. Pandemics usually affect the global economy, and the COVID-19 pandemic is no exception. Many stock markets have fallen over 40%, and companies are shutting down, ending contracts, and issuing voluntary and involuntary leaves for thousands of employees. These economic effects have led to an increase in unemployment rates, crime, and instability. Studying pandemics’ economic effects, especially on the stock market, has not been urgent or feasible until recently. However, with advances in artificial… More >

Ayesha Jabeen¹, Sitara Afzal¹, Muazzam Maqsood¹, Irfan Mehmood², Sadaf Yasmin¹, Muhammad Tabish Niaz³, Yunyoung Nam^4,*

CMC-Computers, Materials & Continua, Vol.67, No.1, pp. 1191-1206, 2021, DOI:10.32604/cmc.2021.014598

Abstract Stock market forecasting is an important research area, especially for better business decision making. Efficient stock predictions continue to be significant for business intelligence. Traditional short-term stock market forecasting is usually based on historical market data analysis such as stock prices, moving averages, or daily returns. However, major events’ news also contains significant information regarding market drivers. An effective stock market forecasting system helps investors and analysts to use supportive information regarding the future direction of the stock market. This research proposes an efficient model for stock market prediction. The current proposed study explores the positive and negative effects of… More >

Zhixing Lin^1,2, Like Wang^3,4, Xiaoli Cui⁵, Yongxiang Gu^3,4,*

Computer Systems Science and Engineering, Vol.36, No.1, pp. 175-188, 2021, DOI:10.32604/csse.2021.014260

Abstract Nowadays, as the number of textual data is exponentially increasing, sentiment analysis has become one of the most significant tasks in natural language processing (NLP) with increasing attention. Traditional Chinese sentiment analysis algorithms cannot make full use of the order information in context and are inefficient in sentiment inference. In this paper, we systematically reviewed the classic and representative works in sentiment analysis and proposed a simple but efficient optimization. First of all, FastText was trained to get the basic classification model, which can generate pre-trained word vectors as a by-product. Secondly, Bidirectional Long Short-Term Memory Network (Bi-LSTM) utilizes the… More >

Guangli Zhu, Wenting Liu, Shunxiang Zhang^*, Xiang Chen , Chang Yin

Computer Systems Science and Engineering, Vol.35, No.3, pp. 223-232, 2020, DOI:10.32604/csse.2020.35.223

Abstract The current method of extracting new login sentiment words not only ignores the diversity of patterns constituted by new multi-character words (the number of words is greater than two), but also disregards the influence of other new words co-occurring with a new word connoting sentiment. To solve this problem, this paper proposes a method for extracting new login sentiment words from Chinese micro-blog based on improved mutual information. First, micro-blog data are preprocessed, taking into consideration some nonsense signals such as web links and punctuation. Based on preprocessed data, the candidate strings are obtained by applying the N-gram segmentation method.… More >

Wint Nyein Chan¹, Thandar Thein²

Computer Systems Science and Engineering, Vol.33, No.3, pp. 187-202, 2018, DOI:10.32604/csse.2018.33.187

Abstract Nowadays, Big Data, a large volume of both structured and unstructured data, is generated from Social Media. Social Media are powerful marketing tools and social big data can offer the business insights. The major challenge facing social big data is attaining efficient techniques to collect a large volume of social data and extract insights from the huge amount of collected data. Sentiment Analysis of social big data can provide business insights by extracting the public opinions. The traditional analytic platforms need to be scaled up for analyzing a large volume of social big data. Social data are by nature shorter… More >

PCD Kalaivaani^1,*, Dr. R Thangarajan²

Intelligent Automation & Soft Computing, Vol.26, No.1, pp. 71-79, 2020, DOI:10.31209/2019.100000152

Abstract Web mining is the process of integrating the information from web by traditional data mining methodologies and techniques. Opinion mining is an application of natural language processing to extract subjective information from web. Online reviews require efficient classification algorithms for analysing the sentiments, which does not perform an in–depth analysis in current methods. Sentiment classification is done at document level in combination with topics and sentiments. It is based on weakly supervised Joint Sentiment-Topic mode which extends the topic model Maximum Entropy Discrimination Latent Dirichlet Allocation by constructing an additional sentiment layer. It is assumed that topics generated are dependent… More >

Min Cao¹, Sijing Zhou¹, Honghao Gao^1,2,3

Intelligent Automation & Soft Computing, Vol.25, No.3, pp. 595-604, 2019, DOI:10.31209/2019.100000114

Abstract Recommender methods using reviews have become an area of active research in e-commerce systems. The use of auxiliary information in reviews as a way to effectively accommodate sparse data has been adopted in many fields, such as the product field. The existing recommendation methods using reviews typically employ aspect preference; however, the characteristics of product reviews are not considered adequate. To this end, this paper proposes a novel recommendation approach based on using product attributes to improve the efficiency of recommendation, and a hybrid collaborative filtering is presented. The product attribute model and a new recommendation ranking formula are introduced… More >